26 March 2019

Grand Prize for Grand Toyota - Western Australia Metropolitan Dealer of the Year 2018

Grand Toyota Wins Western Australia Metropolitan Dealer of the Year 2018
The Grand Toyota Team

Grand Toyota has been awarded Western Australia Metropolitan Dealer of the Year 2018 at the annual Toyota WA Excellence Awards held at Crown Towers.

Toyota dealerships have been recognised at the annual Toyota WA Excellence Awards held at Crown Towers on the 23rd March 2019 which was attended by 510 guests making it the largest attendance to date.

Grand Toyota came away with a number of top honours including Western Australia Metropolitan Dealer of the Year 2018. The award represents the highest achievement in all aspects of dealer performance and is only bestowed on Australia’s most elite dealerships. To accomplish the award the dealership demonstrated its commitment to striving above and beyond at each guest touch point, with criteria spanning sales, service, the Toyota for Life program, profitability, facilities and guest loyalty.

“I am very proud of the Grand Toyota team. One of our major strengths is the collaborative mindset of our managers – working as one team and constantly showing support for one another. I am thankful for everyone’s contribution and congratulate everyone for their efforts in attaining this award,” said Dealer Principal Chris Emmerson.

A number of individual awards were also presented:

  • Silver Loyalty Excellence - Grand Toyota Wangara and Clarkson
  • Silver Business Management Excellence - Grand Toyota Wangara and Clarkson
  • Silver Used Vehicle Excellence - Steven Kovacevich, Grand Toyota Wangara
  • Bronze Service Excellence - Ashley Diver, Grand Toyota Wangara
  • Bronze Service Excellence - Gerry Humphrey, Grand Toyota Clarkson
  • Bronze Brand and Guest Experience Excellence - Kathryn Drummond, Grand Toyota Wangara

We are extremely proud of our dealership.  Special thanks  go to all the Grand Toyota team, our amazing Dealer Principal Chris Emmerson, our loyal guests who are part of our Grand Toyota family, and finally our families and friends. Congratulation to all of the other winners too.

 

I am very proud of the Grand Toyota team. One of our major strengths is the collaborative mindset of our managers – working as one team and constantly showing support for one another. I am thankful for everyone’s contribution and congratulate everyone for their efforts in attaining this award.

- Chris Emmerson - Dealer Principal
Group
Very Proud Grand Toyota Team
Winning The Award
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